Work

Support Engineer

Skedulo

Full-time · Aug 2022 – Present · 4 yrs 3 mos

United States · Remote

• Resolve complex technical issues for enterprise customers, delivering timely, high-quality support
• Develop internal tools that automate manual support workflows, boosting team efficiency
• Received a Skedgend nomination

• Salesforce.com
• Python

Graduate Research Assistant

Center for Urban Informatics and Progress at University of Tennessee at Chattanooga

Full-time · Aug 2020 – Aug 2022 · 2 yrs 1 mo

Chattanooga, Tennessee, United States · On-site

• Researched public transit energy use: analyzing and predicting bus fuel consumption, and measuring the effect of COVID-19 on fuel use in Chattanooga's public transportation
• Published at the 2020 IEEE International Conference on Big Data

• Graduate Level and Research Skills

Senior Quality Control Engineer

CSC Vietnam

Jul 2011 – Jul 2017 · 6 yrs 1 mo

Ho Chi Minh City, Vietnam

• Tested Liberty Tax Online, a web-based tax application, manually and with Coded UI and Selenium automation
• Reviewed requirements with business analysts and developers to find issues early, and compared development plans against customer expectations
• Created test cases and mind maps from the baseline requirements, executed them and tracked results in execution reports
• Managed the defect life cycle: submitted, followed up on and verified defects in the tracking system
• Accepted or rejected each release based on its test status before deployment to the customer site
• Investigated customer-reported defects in their environments and explained the root cause
• Onsite assignment in the US, working directly with the client
• Received a Certificate of Excellence from Liberty Tax Service and a Certificate of Appreciation from CSC Vietnam

• Java
• Manual testing
• Coded UI
• Selenium WebDriver
• SQL

Internship

LARION Computing Ltd.

Jun 2009 – Aug 2009 · 3 mos

• Worked as a business analyst intern on stock trading software